Frequently asked questions
Last updated 10/10/2026 · version 1
Do I need an account to look?
No. You can browse every listing, every shop and every price without signing in. You need an account to see a seller's phone number and to buy, because contact details are not something we hand to anybody who asks.
When does the seller get my money?
Not immediately. For most sellers MonaFind holds the payment until you confirm you have the part, or until the checking window closes. The window is shown on the order.
The part is wrong. What now?
Open a dispute from the order before it completes. Money stays where it is until MonaFind decides it.
Are the prices VAT-inclusive?
Yes. The price shown is the price you pay.
What does "Unconfirmed" mean on a listing?
The seller has not confirmed in the last few days that the part is still on the shelf. It may well be — but ring before you travel.